Microsoft Windows 7 Professional Provisional Support

Date: October 14, 2009
 
To: HCC Community
 
From: HCC IT Support Staff
 
Subject: Six month Provisional Support Period for Microsoft Windows 7 Professional
 
 
If you or your department are planning to buy a new Windows system or
upgrade to Microsoft Windows 7 Professional in the near future, please be advised that the HCC IT Support Staff will be providing provisional support for Microsoft Windows 7 Professional only (excludes Home Premium and Ultimate editions) between October 22, 2009 to April 22, 2010.
 
Provisional support means that the Technical Desktop Support Office
Staff and the Departmental Support Liaisons may be updating the
operating system configuration frequently as needed.  Additionally,
due to new features and unknown software compatibility issues, we may
need additional time to resolve problems that arise.  In some cases,
there may be no resolution until software vendors update their software
accordingly.  Beginning April 23, 2010, Microsoft Windows 7 Professional will become part of the officially supported software for campus desktop computers.
 
The reason for having this provisional support period is because we are
still in the process of optimizing the HCC standard configuration
according to industry best practices.  There is some delay as we wait
for software vendors to make necessary updates for compatibility.
 
Options:
1. Buy Microsft Windows XP Professional and enjoy stable desktop    
   support.
2. Buy Microsoft Windows 7 Professional and accept provisional support
   until April 22, 2010.
3. Delay installation of new Windows systems running Microsoft Windows
   7 Professional until April 23, 2010.
 
If you have any questions, please address them to Rose Sumajit (x291).
 
Sincerely,

Connie Balanay
Technical Desktop Support
Information Technology Center